How do I check-in my luggage?
You check-in your luggage by handing it over to our Coach Captain when he is ready to load it to the luggage compartment around 15 minutes before departure time.

It is your responsibility to ensure that your luggage is loaded into the right coach for your travel.

If you intend to bring additional items such as golf bags, baby strollers, wheelchairs or any items of unusual size, please enquire with our Customer Care Officer before checking-in for their inspection and approval to place the items in the luggage compartment.

Do you have any restrictions on what can I place in my luggage?
Kindly ensure that you do not store heat-sensitive items (such as lithium batteries) in your luggage.

You are also reminded not to bring any prohibited items into the country of your destination.

For more information, please visit the following websites:
ICA|Prohibited/Controlled/Dutiable Goods
Malaysia – Prohibited & Restricted Imports

What is the carry-on-board luggage allowance?
We allow one piece of hand-carried luggage not bigger than 30cm x 15cm x 10cm. On top of that we only allow for laptop/camera bags or shopping bags to be carried on board.

What is the checked-in luggage allowance per passenger?
For every adult seat purchased, the complimentary/free checked-in baggage allowance is for
• 1 (one) luggage with a maximum weight of 20kg; or
• 2 (two) small ‘cabin-sized’ luggages with a maximum total weight of 20kg.

For any luggage that is more than 20kg in weight, please contact our Service Centre to arrange for a purchase of a luggage tag.

We restrict the weight for each luggage with a luggage tag to be no more than 23kg.

The cost of a luggage tag is RM10 for trips departing from Malaysia and S$10 for trips departing from Singapore.

RIGHT OF REFUSAL TO CARRY LUGGAGE
We have the right to refuse to carry any luggage in the following events:
1. There is more luggage than our storage capacity.
We shall load complimentary luggage first. Should there be not enough storage space, we have the right to refuse to carry luggage with purchased luggage tags. In such event, we shall refund you with the purchase price of the luggage tags. There shall be no refund of the Coach Ticket.

2. The luggage is very large or heavy which our Coach Captain finds difficult to load and unload into our storage space. In such event, we shall refund you with the purchase price of the luggage tags. There shall be no refund of the Coach Ticket.

3. The item is deemed by us to be unsuitable to be transported in our luggage compartment. Such items include but not limited to: boxes, items of irregular dimensions such as musical instruments, surfboards & bicycles; foldable items such as bicycles & e-scooters; or any other types of battery-operated items such as hoverboards, drones & motorized wheelchair.

DISCLAIMERS
While we attempt to take care of your check-in luggage, the risk of loss or damage of the check-in luggage remains with you. We strongly advise customers against placing any item(s) that is heat sensitive in the luggage compartment due to the warm conditions of the said compartment.

Our Coach Captain will unload your luggage at the immigration check points and upon arrival. Kindly stand by while the luggage is unloaded to claim your luggage. We are not responsible in ensuring your luggage will not be claimed by a third party.

At the immigration & custom check points, you shall carry the luggage from the coach to the customs and back to the coach. Kindly ensure that your luggage is loaded into our luggage compartment. We are not to be held responsible if the luggage is left behind and not loaded into the coach.

What if I need additional luggage tag?
Should you need Additional Luggage Tags, you may purchase the Additional Luggage Tags from our Customer Care Officer at the coach before boarding. The cost is RM10 for trips departing from Malaysia and S$10 for trips departing from Singapore.

Who should I make the payment to for the additional luggage tag?
The payment should be made to our Customer Care Officer who will then issue you a yellow tag to be attached to your luggage. Please ensure you obtain this tag as proof of payment and acknowledgment by our Customer Care Officer.

Do I carry my own luggage at the Immigration & Customs Checkpoint?
Yes you do as you are to ensure your clearance from the Immigration & Custom Checkpoints.

I left behind my luggage/hand-carry, can you recover it for me?
Any found items will be rightfully returned to its owner. However, we do not guarantee that every left-behind items will be found, and we will not be held responsible should your left behind item/luggage is missing.

Can I place my luggage at your Service Centre before my trip?
Due to the space constraint, our Service Centres allow passengers of our coach to place their luggage only for temporary (one to two hours) storing before boarding.

Please note, however, that we do not have a specific storage compartment or lockers for the luggage and we are not responsible for any loss or damage during the storage.