Aeroline: The convenient Way To Fly
 
 
Bus Malaysia Singapore Kuala Lumpur Petaling Jaya Bandar Utama 1 Utama PenangBus Singapore Malaysia Kuala Lumpur Petaling Jaya Bandar Utama 1 Utama
 
 
FAQ > FACILITY & SERVICE
What type of buses do you have?
Can I request for a specific coach?
  What entertainment would you have?
  Do you have WI-FI on board?
  Can I use my laptop on board?
  Is there a smoking section? Can I smoke on board?
  When do you serve your meals?
  Do I get any drinks?
  Is the food served on board Halal?
  Can I request for vegetarian food?
  Do you serve beef in your meals?
  Can I use the lower deck's lounge?
  Is the washroom at your lower deck usable?
  How often do you update your movies?
  What is a ‘standby meal’ and why did I get it?

 
 

What type of buses do you have?
Aeroline operates the Double Deck Coach with 30 seats on the upper deck and a business lounge which can accommodate 6 adults on the lower deck. The lower deck also consists of a washroom and pantry.

All Aeroline coaches are serviced with a Cabin Crew to serve passengers meals and beverages on board, and to assist during the journey. Aeroline coaches are air-conditioned and uses air suspension for a superior ride comfort. Each coach is with comfortable ergonomic reclining seats that incorporate leg support, on board entertainment, reading lights, and also plug points for the convenience of recharging your laptop or mobile devices while on the move.

 
 

Can I request for a specific coach?
Aeroline has fixed schedules for each coach therefore you may not.

However, should we need to service any coach due to reasons of maintenance and safety, we reserve the right to replace the coach of similar type for the journey without prior notice.

 
 

What entertainment would you have?
We have a wide screen television on board with various movies, as well as our Aeroline Airwaves with headphones for four different music channels, one for the movie on screen – all for your journey’s comfort, solitude and enjoyment.

 
 

Do you have WI-FI on board?
At the moment, there is no WI-FI service on board our coaches.

 
 

Can I use my laptop on board?
Yes, you may use your laptop on board. We have provided plug points for your convenience to work and recharge your mobile devices. This facility however is only provided in our new coach.

 
 

Is there a smoking section? Can I smoke on board?
The coach is a non-smoking coach.

 
 

When do you serve your meals?
Meals are usually served between half an hour to one hour of the journey’s start. For Singapore – Klang Valley, kindly note that your meal will be served after the clearance of the immigration & custom checkpoint.

 
 

Do I get any drinks?
Yes, we shall serve you a bottle of mineral water and a hot beverage.

 
 

Is the food served on board Halal?

Yes, the food served is Halal by our Halal-certified caterers.

 
 

Can I request for vegetarian food?
In most circumstances, we can arrange for vegetarian food with at least 1 day advanced notice.

Kindly note that for Penang – Klang Valley, some trips will not be provided vegetarian meals due to caterer limitations. You shall be notified of the unavailability during your purchase, be it via online, ticketing hotline or walk-in. The inconvenience is much regretted.

 
 

Do you serve beef in your meals?
No, we do not serve beef at all for our meals in consideration of our Buddhist and Hindu passengers.

 
 

Can I use the lower deck's lounge?
Most certainly you can. The usage of the lounge is at the comfort of all our passengers with a first come, first serve basis. Kindly note that three seats however may be reserved for Aeroline Card holders with Priority Access Pass.

 
 

Is the washroom at your lower deck usable?
Yes it is, but please be reminded it is meant for a short relief and should you require a longer usage, please seek our Cabin Crew to make a stop at the rest area.

 
 

How often do you update your movies?
We update our movies on a monthly basis with our utmost best.

 
 

What is a 'standby meal' and why did I get it?
Standby meals usually consist of noodles, crackers and light snacks. These meals are provided to our last minute walk-in customers (minimum 2 hours before departure) due to caterer limitations.

 
 
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