Aeroline: The convenient Way To Fly
 
 
Bus Malaysia Singapore Kuala Lumpur Petaling Jaya Bandar Utama 1 Utama PenangBus Singapore Malaysia Kuala Lumpur Petaling Jaya Bandar Utama 1 Utama
 
 
FAQ > BOOKING
How can I get a ticket?
How much is your ticket price?
  What are my options to do a booking?
  How long before the actual departure date can I book my ticket?
  How do I purchase a one way in your online system?
  What payments do you accept?
  What does the 'waiting list' mean?
  When I will be notified if I am selected from the waiting list?
  How long will my booking be valid?
  How do I confirm my booking of ticket?
  How do I confirm my purchase of ticket?
  Can my friend buy the ticket for me?
  Can I change the travel date and time for my booking?
  What are the charges for a change in my travel date and time for my booking?
  How can I change my ticket?
  What is the age limit for a child’s ticket?
  Do I have to buy a seat for my toddler?
  Can my child travel alone?
  Can my pet travel in the cabin with me?
  Can I select a seat for my trip?
  Can I purchase a seat at your lower deck lounge?
  What is the promotional code at the online purchase page?

 
 

How can I get a ticket?
You can purchase tickets directly from any of our service centre. Alternatively, for easy convenience, purchase online at www.aeroline.com.my for those from Malaysia or www.aeroline.com.sg for those from Singapore.

You can also call our ticketing hotline at 625 888 00 to book your tickets and collect them at our service centre. Alternatively, via our ticketing hotline, we also offer delivery service to your doorstep with the payment made by cash as soon as you receive your ticket (applicable for Klang Valley only).

 
 

How much is your ticket price?
Our ticket price is RM 95 one way for Klang Valley to Singapore and $ 50 one way for Singapore to Klang Valley. Further information on ticket price may be found here.

If you purchase a one-way ticket for Singapore to Klang Valley at any Malaysian Service Centre, the ticket price is RM117 based on the current foreign exchange rate.

For trips to Penang, our ticket price is RM 60 one-way for Klang Valley to Penang and vice versa.

 
 

What are my options to do a booking?
You may call us at 625 888 00 with at least five days in advance of your choice departure date to make a booking (reservation) of your tickets. Kindly note that the booking will only be valid for two days before it is automatically released.

 
 

How long before the actual departure date can I book my ticket?
Tickets are open for reservation and sales 6 weeks in advance.

We kindly advise our customers to ensure a confirmation of their choice departure and return before making a purchase or booking of tickets.

 
 

How do I purchase a one way in your online system?
You can purchase a one way trip by clicking 'None' on the drop-down menu button of the "RETURN" ticket column.

 
 

What payments do you accept?
We accept credit card and cash for all Klang Valley service centre. Cash is accepted in our Penang service centre. NETS card and cash is accepted in our Singapore service centre.

For Aeroline Card members, you may use your Aeroline Card which works like a prepaid value card, to purchase your tickets.

 
 

What does the 'waiting list' mean?
Should the trip you intend to purchase is full; you may option to be on the waiting list should another passenger changes his/her trip. The waiting list is also for advance booking of trips yet to be opened for sales.

Please note that the ‘waiting list’ is not an automatic booking list, we will not hold the seat under your name as the availability of the seats are on first come, first serve basis.

 
 

When I will be notified if I am selected from the waiting list?
We will inform you a day before the trip is scheduled to open, or upon availability via email. You would have to then promptly make your booking and/or purchase as the seats are on first come, first serve basis.

 
 

How long will my booking be valid?

Your booking will be valid for two days only to which if it is not validated with a purchase at our service centre, it will be automatically released. Kindly note there will be no notification of your booking’s release upon the two days’ expiration.

 
 

How do I confirm my booking of ticket?
For bookings made via our ticketing hotline, you shall receive a booking number to be presented within two days to our service centre to purchase our ticket.

 
 

How do I confirm my purchase of ticket?
If your purchase is made via online, you may check your travel summary upon logging in your account and your email for the confirmation email. Please present your PIN number at our service centre, 30 minutes before departure time, to obtain your tickets.

If your purchase is made via our service centre, you shall immediately obtain the physical tickets from our Customer Care Officer.

 
 

Can my friend buy the ticket for me?
Yes, your friend may purchase the ticket on your behalf. Please be informed that AEROLINE ticket is a bearer’s ticket. We do not print names on the ticket. If your friend made the booking but you wish to change the ticket booking, please bring your IC or passport for verification purpose – this is applicable for purchases made online via third party credit card.

 
 

Can I change the travel date and time for my booking?
You may change your travel date/time for a small fee (where applicable, please refer to our policy of carriage PROVIDED you make the change of travel plans at least 3 days before the original departure date stated in the ticket. For example, you will need to show up on Tuesday or earlier to change a trip that originally departs on Friday.

 
 

What are the charges for a change in my travel date and time for my booking?
The first change (at least three days before departure date) is free of charge while subsequent changes thereafter are RM10 / $5 and above. The change must be made at the same service centre which you have purchased/obtained your tickets from.

 
 

How can I change my ticket?
If you have purchased your ticket online and you have to yet to validate your physical boarding ticket, you may do your changes online via your Travel Summary at our website.

If you have validated your ticket at our service centre with a physical boarding ticket, please present your ticket to the same service centre to make the according changes.

Kindly note that all changes must be made at least 3 days before departure.

 
 

What is the age limit for a child’s ticket?
A child above the age of 12 years requires an adult ticket. Child’s ticket is applicable for a child from the age of 5 to 12. Children below 5 may travel free of charge but no seat will be provided solely for the child.

 
  Do I have to buy a seat for my toddler?
We require you to purchase a seat if you need it for your baby seat. Please be advised that our seats are designed for adult and you are responsible to ensure your toddler’s secure seating.
 
 

Can my child travel alone?
No child below 12 years of age is allowed to travel alone for safety and security purposes of the child's well-being.

 
 

Can my pet travel in the cabin with me?
Pets are not permitted in the cabin for hygiene and comfort reasons.

 
 

Can I select a seat for my trip?
You may select your seat from the window that loads on screen after your payment is made. Please note there is a five minutes time limit for your seat selection and upon its expiration, the system will automatically assign a seat.

For trips that are listed as 'limited' you will be able to select to view the available seats before deciding to proceed to payment.

 
 

Can I purchase a seat at your lower deck lounge?
Our lower deck lounge is available for the free usage of all our passengers. However, the lower deck lounge seats can be purchased by Aeroline Card members using the Priority Access Pass (PAP) when our coach is running full. Kindly note that not all lounge seats will be available for purchase even with the PAP.

 
 

What is the promotional code at the online purchase page?
The promotional code is only for customers of a particular promotional event or privilege discount.

 
 
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